Frequently Asked About Our Terms
Yes, you accept our terms when you click to create your account. If you don't agree, you can't register. You can always read the full terms in Settings > Legal & Policies before you sign up, or contact our support team to ask about anything unclear.
If we detect activity that violates our terms — such as using another person's payment method, creating duplicate accounts, or using automation tools — we'll review your account and may restrict it temporarily or close it permanently. We'll always notify you and explain why.
Deposits via DANA, OVO, GoPay and QRIS can be cancelled up to 60 seconds after they're sent. Withdrawals can be cancelled if they're still pending; once our team processes your withdrawal, it can't be reversed, though you can contact us to investigate any delay.
Your personal data belongs to you. When you close your account, we delete your contact details within 24 months but keep transaction records for 36 months to meet regulatory requirements. You can request a copy of your data any time before deletion.
Contact our support team immediately with your transaction ID and a description of the issue. We'll review your deposit and game history within 24 hours. If we find an error, we'll correct it and refund the difference to your wallet or original payment method.
We can update our terms, but we'll email you 30 days before any change takes effect. You'll also see a notice in your Settings > Legal & Policies. If you disagree with a change, you can close your account without penalty before the new terms apply.
Your account access and what you can do depends on local law in your region. We comply with regulations in Indonesia where applicable. If your local rules change, we'll update your access and notify you. Contact us if you have questions about what's available where you are.
